74 Hainault Road, Romford, Essex, RM5 3AL.
COMPANY REG NO 3682784

Terms of Business

The Mortgage Code came into effect for intermediaries on 30th April 1998 and is a voluntary Code to which Abacus Financial & Mortgage Services Ltd subscribes. The Code sets minimum standards of good lending and advisory practice, which are to be followed by all lenders and mortgage intermediaries.

Abacus Financial and Mortgage Services is registered with the Mortgage Code Compliance Board (registration number: 5101398).

We constantly review the mortgage market in order to select the appropriate lenders to meet your individual circumstances. We regularly assess the whole of the market place to provide our clients with a competitive product range and high standard of service. We are independent mortgage brokers and act on behalf of our clients.

Under the terms of the Code there are three levels of service available:

a) Full advice and recommendation
b) Information on different types of mortgage products available to allow you to make a choice
c) Information on a single product only, where no advice is given.

The level of service depends on your mortgage needs, covering such items as an explanation of the main repayment methods, the implications of taking out a mortgage - a full information list can be found in Section 3.2 of the Mortgage Code.

During our initial meeting we will be completing a detailed mortgage questionnaire to enable advice to be given on the mortgage, where level a) advice and recommendation has been provided.

Once we have made the recommendations to you, we will confirm the advice in writing, where levels b) and c) have been provided, i.e. no advice has been given and a product confirmation letter will be issued following a loan enquiry. This should be kept by yourself as it will be a record of the transaction and will be confirmed by your lender's formal offer of a loan.

Abacus Financial & Mortgage Services Ltd may receive fees from lenders with whom the mortgages are placed. Where this occurs you will be informed of the amount in writing.

We may charge fees for our service. This will be agreed with you, if applicable, at our first meeting. Abacus Financial & Mortgage Services Ltd will treat all your personal information as private and confidential (even when you are no longer a client) except where disclosure is made at your request or with your consent in relation to arranging a mortgage.

The Mortgage Code Compliance Board (MCCB) regulates the Mortgage Code to which we subscribe. As part of MCCB's duties we may be asked to provide them with access to our client records in order that they may carry out an audit for our activities. The MCCB's ability to inspect customer records promotes the best practice in our industry and ensures that you continue to receive the best possible advice from me. If we disclose your personal information to MCCB, it has been agreed that it will only be used for the purpose of compliance with the Mortgage Code and not for any other reason. Under data protection act of 1998 you have access to any data we keep pertaining to you.

Our aim is to provide you with a first class service and confidential service. In the event of a complaint, you should contact our Mortgage Code Compliance Officer at the above address. Thereafter, should the complaint not be resolved to your satisfaction, Abacus Financial & Mortgage Services Ltd will assist by referring the complaint to the Mortgage Code Arbitration Scheme whose address can be found at the Mortgage Code.

The Mortgage Code please use this link for more detailed information on the Mortgage Code

COMPANY REG NO 3682784
Licensed under the consumer Credit Act 1974 No 461815
Registered with the Mortgage Code Compliance Board and The (General Insurance Standards Council